geeta's Privacy Policy
This document explains how your personal information is collected, why it is used, and how it is kept secure.
1 Introduction and Scope
This Privacy Policy applies to all members who use geeta's website and services. When you register, log in, or use any service on geeta, you are considered to have accepted the terms of this policy.
We believe every member's personal information belongs to them. That is why geeta only collects information that is strictly necessary to operate its services, and never sells it to third parties under any circumstances.
This policy complements our Terms and Conditions, and we recommend reading both documents together. If you have any questions, our support team is available 24/7 to help.
2 Types and Methods of Data Collection
2.1 Information You Provide Directly
geeta collects information you provide directly when registering or managing your account. This includes:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form — never in plain text)
- Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank transfer)
- Documents required for identity verification
2.2 Automatically Collected Information
When you access geeta, certain technical information is recorded automatically:
- IP address and device type
- Browser name and version
- Session duration and page visit patterns
- Cookie and local storage data (details provided below)
2.3 Identity Verification (KYC)
For large withdrawals or account security purposes, geeta may request a copy of your national ID card or passport. These documents are used solely for identity verification and are stored on secure servers.
3 Purposes of Data Use
geeta uses collected information only for the following legitimate purposes:
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Providing customer support — via live chat and email
- Managing bonuses, promotions, and VIP benefits
- Detecting fraud and protecting accounts
- Meeting legal obligations
- Statistical analysis to improve the site experience
4 Data Security Measures
4.1 Technical Security
geeta uses SSL (Secure Socket Layer) technology to encrypt all data exchanged between your browser and our servers. Payment information is stored in a separate secure system and regular security audits are conducted.
4.2 Account Security
Use a strong password for your account and do not share it with anyone. If you notice any suspicious activity, contact us immediately via live chat — we provide support 24/7 in both Bangla and English.
4.3 Staff Access
Only authorised staff are granted limited access to your information for specific service-related purposes. They are bound by strict confidentiality agreements and are accountable for any breach.
5 Cookie Policy
geeta uses cookies and similar technologies to manage your session and improve the site experience. Types of cookies:
- Essential cookies: Required to maintain login sessions and security.
- Functional cookies: Remember your preferred language and settings.
- Analytics cookies: Used to understand site usage statistics.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause parts of the site to not work properly.
6 Sharing Information with Third Parties
In certain circumstances, geeta may share limited information:
- Payment processors: Minimum information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
- Technology partners: Providers of server, database, and security services — all bound by confidentiality agreements.
- Game providers: Technical data shared with Evolution, Pragmatic Play Live, and other studios for game result verification.
- Legal requirements: To comply with lawful instructions from competent authorities.
Information is not shared with third parties for any purpose beyond those listed above.
7 Data Retention Period
geeta retains your information for as long as your account is active and services need to be provided. After account closure, certain information may be retained for a defined period in accordance with legal and financial obligations.
Once the required period has passed, information is securely deleted or anonymised so that you cannot be identified in any way.
8 Your Rights
As a geeta member, you have certain fundamental rights over your own information:
- Access: The right to know what information we hold about you.
- Right to rectification: Request correction of inaccurate or outdated information.
- Right to erasure: Request deletion of information that is no longer needed beyond legal obligations.
- Right to portability: Request a copy of the information collected about you.
- Right to object: Object to certain types of processing.
To exercise these rights or if you have any questions, contact our support team. We respond as quickly as possible.
9 Protection of Minors' Information
All geeta services are exclusively for persons aged 21 and above. We do not knowingly collect information from any minor.
If a member is found to have registered with a false age, the account will be closed immediately upon confirmation and the relevant information will be deleted. To learn more about responsible gaming, visit our Responsible Gaming page.
10 Policy Changes and Contact
10.1 Policy Changes
geeta may update this Privacy Policy when necessary. For significant changes, members will be notified via their registered email or a notice on the site. Continued use of the site after any changes will be considered acceptance of the updated policy.
10.2 Contact
For any questions or complaints regarding privacy, contact us at:
- Live chat: Available 24/7 (Bangla and English)
- Email: [email protected]
To learn more about us, visit our About Us page. Our FAQ section may also be helpful for common questions.